Effective Date: [2025-03-26]
1. Overview
At **VIPMONO**, we strive to ensure that our customers are completely satisfied with their purchase of herbal and healthy products. If for any reason you are not satisfied with your purchase, we are here to help. This Refund Policy outlines our procedures and conditions regarding refunds for products purchased from our website.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
- ● If the product is damaged or defective upon arrival.
- ● If you receive the wrong product.
- ● If the product was not as described on our website.
3. Refund Request Process
If you are eligible for a refund, please follow these steps to request one:
- ● Contact us at support@vipmono.com within 7 days of receiving the product.
- ● Provide your order number and a description of the issue.
- ● Attach photos of the damaged or incorrect product (if applicable).
Once we receive your refund request, we will review it and process your refund if it meets the conditions outlined above.
4. Refund Method
If your refund request is approved, we will initiate a refund to your original payment method. The processing time for refunds may vary depending on your payment provider. You will be notified once the refund has been successfully processed.
5. Non-Refundable Items
We do not offer refunds for the following:
- ● Products that have been used or opened (unless defective).
- ● Products purchased more than 7 days ago.
- ● Products that were bought on sale or as part of a promotion (unless defective).
6. Shipping Costs
Shipping costs are non-refundable, except in cases where the wrong or defective product was sent. If you are required to return an item, you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or wrong product).
7. Exchanges
We currently do not offer exchanges. If you would like a different product, you may return the original item for a refund and place a new order for the replacement product.
8. Contact Us
If you have any questions about our Refund Policy or need assistance, please contact us:
📧 Email: support@vipmono.com
📞 Phone: +94 76 415 4467
📍 Location: VIPMONO, Sri Lanka